IT Support Engineer

As a full-time IT Support Engineer you will be working for Asendia Benelux in the IT Technical Department, serving also our customers in the Nordics. You will be serving our customers and carrying out various system management activities as well as helping with new local initiatives as a link between Asendia and IT partner companies. In undertaking these tasks, you will at the same time consider new trends, technology and automation solutions to enhance the IT and customer experience. As an IT Support Engineer your actions are very important within the organization, touching upon all different processes and departments, as well as a frequent cooperation with our head offices in Bern and Paris. Within a continually changing organization it is important to be flexible and at the same time see improvement possibilities within your field of work.
Location: Eindhoven
Position: Full-time
Closing Date: 28.02.2022
Yellow Line


Your Tasks


You are the first point of contact together with your colleagues in the IT Technical Department, managing IT related requests incl. workplace management.
You assist customers with our application program interface (API) and provide 1st and 2nd line support to end users with our APIs.
You monitor all requests in our CRM tool (Sugar) for a fluent handling process.
You will work closely and act as a liaison between departments such as Sales and Customer Service.
You aid the team in identifying the root cause of issues for customers and alongside your line manager to ensure there are lesson learned from takeaways.




Your Profile


You have a bachelor´s degree in computer science or similar.
You know what an API is, you understand its usefulness and have already worked with APIs.
Knowledge of any coding languages like Python, PHP etc.
You are no stranger to the following terms: HTTP protocol, REST API, OAuth2, JSON. 
You are a self-starter and you are able to work well within a team and individually. You are able to influence without authority within and outside of the business.
You are a team player and always have the team in mind in your way of working.
You are interested in working in international e-commerce logistics, curious and always looking for ways to bring efficiencies to a process.
You are fluent in Dutch and English. French is a plus.



About Asendia


Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.

Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.


How to Apply

If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.
For further information, please contact:
Nita Amin